REMAN
BEHIND THE SCENES


EPISODE I:
CORE RETURN

Owning Your Brand's Social Community Drives More Shoppers and Sales

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An exclusive interview with Daniela Rossini, DRS, who reveals the background to the CORE RETURN process which forms the basis of REMAN.

Hi Daniela, CNHi REMAN Communication Manager, it’s an honour to speak to you today about CORE RETURN, which is such a key topic for the whole REMAN process. Let’s start from the beginning: you act as DRS for the EMEA region, but, leaving aside all the abbreviations and acronyms, can you explain in detail what Dealer Reman Support means to you?

Of course – thank you for the opportunity! For me, Dealer Reman Support means, firstly, getting close to dealers by actively listening to them. Let me explain that further. My work consists of knowing how to get close to dealers and understand their needs, explaining the processes to them clearly and thoroughly and focusing on their requirements, seeking to shape our procedures as a result.  

When you talk about processes, obviously the key process is CORE RETURN – why does this play such an important role?

The basic concept is: NO CORE, NO BUSINESS! The core forms the basis of the remanufacturing process. If we don’t have the core, we have nothing to remanufacture. 

OK, that’s clear! Cores form the basis of the REMAN process. Daniela, can you briefly illustrate how this flow works?

Of course, I’ll use this graphic to help illustrate the ideal remanufacturing work flow: as you can see, there’s no need for additional resources and the components used don’t go to landfill. The REMAN process allows us to remanufacture cores, giving them a new life while also contributing to a sustainable process for the environment

Resource Lifecycle

Sustainability! I love this word and really believe that it’s the key message for 2022. So, to sum up, it’s a sustainable process, but what do dealers earn from it?

In exchange, dealers receive extra cash for returning a core. So, for them, it’s a profitable activity

But, specifically, how much do they earn? What price do you pay for cores? Are prices fixed or do they vary?

Prices vary on the basis of our requirements. The more we need cores, the more we’re willing to pay for them: the more we need, the more we pay! Each month, on the dedicated section of the dealer portal, we publish the cores price list. Dealers have 3 months to send back the core (this doesn’t mean they can’t send them later, but it could be at a different price). I’d like to be clear though that we are still making improvements. Actually, we’re committed to constantly improving, and we collect feedback from dealers and colleagues involved in the process. And, in terms of what they earn, I should specify that dealers who get there first and sell us the cores we need most can get a very healthy return. In that sense, there’s now a kind of ongoing competition between dealers!  

And how do dealers send back their cores?

This is why CORE RETURN – the core collection process – exists. The process itself is in turn divided into two sub-processes:

1. When an EU dealer purchases a REMAN, a surcharge is automatically generated on the invoice (CLAIM 91) and will be reimbursed with a CLAIM 90 once the core has been received back at the warehouse (it can be returned any time within 24 months). 

2. CORE BUY BACK, i.e. 

  • If you purchase a REMAN (from non-EU countries) and you don’t have the surcharge automatically charged to the invoice
  • If you purchase a new component and wish to sell the corresponding core
  • If you have old components in stock and want to receive a quote

Let’s wrap up this interview by admiring the CORE RETURN results for January-April 2022 compared to the same period in 2021. The figures are clear.

+216% in terms of the Quantity of Cores collected

+137% in terms of the Value of Cores distributed back to dealers

Tell us what the key to this success is, and how do you think it will be possible to maintain the positive trend?

I want to reiterate my concept of actively listening. I took up my role in March 2022 and in 2 months I’ve visited more than 10 dealers across Europe mainly to listen to their requirements and pass on to them the key concepts of the process. Making them feel like I’m always around and they can count on me has definitely brought me a lot closer to them and established a relationship based on respect and trust. We’re all people – so relationships are important. If you want to be heard, first of all you need to know how to listen

Thanks Daniela for your valuable contribution! 

I’ll see you all for the next episode of REMAN | BEHIND THE SCENES: QUALITY 


REMAN IS MORE THAN REPAIR


Used
Repair
REMAN
Complete disassembly and assembly
 
 

100% inspection – new parts introduced   
Systematic bench test   
Sustainable  
 


WARRANTY:
USAGE POLICY ON REMAN ENGINES

The warranty on Reman Engines will be valid even after the termination of Contractual or Extended Warranty of your machine.

So if you choose a REMAN engine, the warranty coverage will be extended until the end of the warranty period of the part.

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