MAXSERVICE

FREE CALL

00 800 22 73 44 00

Owning Your Brand's Social Community Drives More Shoppers and Sales

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TAKE ADVANTAGE OF CASE IH’S
SERVICE SUPPORT 24/7

We really want our customers to be able to get in touch directly whenever they need to. That’s why we have set up MAXSERVICE.  Free and unique, it’s open to everyone and gives you access to the support you need all the year round.

MAX AVAILABILITY AND  SUPPORT

MAXSERVICE is open to everyone (both existing and prospective customers): we’re available 7 days a week to answer whatever questions you might have. 

Call us on: 00 800 22 73 44 00 

Or contact us via the “Contact Us” section of our website. 

MAX SATISFACTION 

MAXSERVICE is at your service in close partnership with our dealer network. We offer you the highest level of service and keep in touch until you get the right solution for your issue. 

MAXSERVICE LISTENS 

We’ll be in touch to find out what you think of the service you received. And we collect feedback from our dealers too.

MAX SERVICE UPTIME

BREAK DOWN ASSISTANCE FOR FLAGSHIP PRODUCTS 

  • Super fast Parts Shipment 24/7 
  • In field CASE IH technical Support 
  • Complete components replacement instead of time consuming repairs 
  • Preventive support with remote monitoring of connected machines 
  • Courtesy units


WHAT IS THIS?

Anyone that is working in the Agriculture Business knows that things may go wrong, but what makes the difference is the way you react to them. That’s why CASE IH wants you to feel confident about the support provided in the event of a breakdown! 

Max Service Uptime support operates around the clock in high season, in close partnership with the dealer network, to reduce any down time you may experience to an absolute minimum. 

The dealer network together with CASE IH Parts and Service team has the main target to get the customers back on the move as quickly as possible, and the solution may come through a quick shipment of parts, the support on field of CASE IH field technicians, courtesy units wherever applicable, even the factories are engaged, all with the same objective: bring downtime to a minimum whatever it costs. 

Another new important feature of Uptime Support is applicable to connected machines: Case IH dealers have real time visibility of the error codes present on their customers' fleet machines, and they will receive an alert if a customers' machine is at risk of breaking down if the issue is not fixed promptly. In some cases, Case IH dealers will even proactively fix the issue before it affects you! 

The Max Service team will follow up the request until the machine is fully repaired. We are always at your side until the work starts again!