MAXSERVICE
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00 800 22 73 44 00
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TAKE ADVANTAGE OF CASE IH’S
SERVICE SUPPORT 24/7
We really want our customers to be able to get in touch directly whenever they need to. That’s why we have set up MAXSERVICE. Free and unique, it’s open to everyone and gives you access to the support you need all the year round.
WHAT IS THIS?
Anyone that is working in the Agriculture Business knows that things may go wrong, but what makes the difference is the way you react to them. That’s why CASE IH wants you to feel confident about the support provided in the event of a breakdown!
Max Service Uptime support operates around the clock in high season, in close partnership with the dealer network, to reduce any down time you may experience to an absolute minimum.
The dealer network together with CASE IH Parts and Service team has the main target to get the customers back on the move as quickly as possible, and the solution may come through a quick shipment of parts, the support on field of CASE IH field technicians, courtesy units wherever applicable, even the factories are engaged, all with the same objective: bring downtime to a minimum whatever it costs.
Another new important feature of Uptime Support is applicable to connected machines: Case IH dealers have real time visibility of the error codes present on their customers' fleet machines, and they will receive an alert if a customers' machine is at risk of breaking down if the issue is not fixed promptly. In some cases, Case IH dealers will even proactively fix the issue before it affects you!
The Max Service team will follow up the request until the machine is fully repaired. We are always at your side until the work starts again!